**Overview:** Receive and verify notification of debtor death. Contact attorneys or executors to find out intentions for the debt. **Primary Responsibilities:** + Depending on debtor intentions, continue to manage account until payment is received on both secured and unsecured accounts. + Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution. + Negotiate loss mitigation options including settlements, short-sales, refinancing, etc. + Manage the Probate Finder relationship, and make recommendations for process improvements. + Perform skip-tracing. + Order title searches and contact Credit Bureau or analyze credit reports to validate lien position. + Determine if there is life insurance on the account, then gather appropriate information as necessary in order to file a claim; follow-up with insurance company for resolution. + Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process. + Receive and distribute incoming mail. + Accept incoming calls from a variety of stakeholders, and determine appropriate action. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Complete other related duties as assigned. **Scope of Responsibilities:** This position involves customer contact and collections activity. **Education and Experience Required:** A combined 3 years’ higher education and/or work experience, including a minimum of 1 year experience in collections or customer service. Experience with word processing, spreadsheet and presentation software. Detail oriented. Strong verbal and written communication skills. **Education and Experience Preferred:** Bachelor’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Getzville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.