Hiring for Call Center Supervisor - Hybrid in Anaheim/Pasadena, CA + Must have 2-3+ years of call center supervising/leadership experience, preferably in financial services industry. + Hybrid to Anaheim or Pasadena office, must be open to onsite and occasional office visits. + Rotating Saturday shifts - must be available monthly + 6+ month contract + Possibility for extension and/or conversion to FTE employee! + Schedule: Mon-Sat, primarily M-F + must be available to work between hours of 7 AM - 8 PM (8 hour shifts) Description Position Summary: The Contact Center Supervisor plays a key role in leading and supporting a high-performing team. This position ensures the delivery of exceptional member service across multiple communication channels, including phone, chat, and email. The Supervisor fosters a culture of accountability, continuous improvement, and alignment with our mission to provide Signature Experiences to every member. Key Responsibilities: + Supervise daily operations of the contact center, ensuring service levels and performance metrics are consistently met. + Coach, mentor, and develop contact center representatives to enhance member engagement and satisfaction. + Monitor call quality and member interactions to ensure compliance with our service standards and regulatory requirements. + Collaborate with management to implement process improvements and optimize workflows. + Handle escalated member inquiries and resolve complex issues with professionalism and empathy. + Maintain up-to-date knowledge of products, services, policies, and procedures. + Assist in scheduling, staffing, and performance evaluations. + Support training initiatives and onboarding of new team members. + Promote a positive team environment that reflects core values and commitment to excellence. Skills credit union, banking, contact center, customer service, inbound customer service, financial services Top Skills Details leadership, credit union, banking, contact center, customer service Additional Skills & Qualifications Qualifications: + Minimum 2–3 years of supervisory experience in a contact center or financial services environment. + Strong leadership, coaching, and interpersonal skills. + Excellent verbal and written communication abilities. + Proficiency in contact center technologies and CRM systems. + Ability to analyze performance data and make informed decisions. + High school diploma or equivalent required; college degree preferred. Preferred Attributes: + Bilingual (Spanish/English) is a plus. + Familiarity with credit union operations and member service philosophy. + Experience with multi-channel contact center environments. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $37.00 - $41.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Anaheim,CA. Application Deadline This position is anticipated to close on Sep 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.