Our client, a leader in energy conservation, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of the Customer Care department supporting various Energy Conservation programs. The ideal candidate will have excellent communication skills, strong interpersonal abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Call Center Specialist

Location: Richmond, VA

Pay Range: $17/hr

Shift: 8:00 AM - 4:30 PM

What's the Job?

Answer inbound calls, make outbound calls, and respond to customer inquiries in a timely manner. Learn our portfolio of Energy Conservation programs to assist customers effectively. Uncover customer needs and help them navigate through our offerings to find the most beneficial solutions. Discuss eligibility requirements as defined in the terms and conditions. Document customer interactions and partner with program teams to ensure timely resolution of inquiries.

What's Needed?

High School Degree or Equivalent. Prior call center experience, preferably a minimum of 3 years. Working knowledge of call center practices and technology. Polished verbal communication skills and the ability to establish rapport quickly. Bilingual applicants (Spanish) are highly valued.

What's in it for me?

Opportunity for contract extension up to 24 months. Potential for temp-to-permanent hire in the future. After 90 days of employment, eligibility to work a hybrid schedule (3 days on-site, 2 days remote). Company laptop provided for your convenience. Engagement in a supportive and dynamic work environment.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.