Job Description Summary

The Service Through Quality (STQ) Specialist oversees service, operational, and training standards within the department. Working with department management, they perform duties to improve the department’s customer service, productivity, and/or quality areas, in an effort to ensure that the department meets their aligned organizational goals.  Activities may include training, quality management, customer service, and administration.

 

 

Essential Duties and Responsibilities (other duties may be assigned)

Working with department leadership, review department processes for opportunities of continued operational effectiveness. Ensure department standards, customer services levels, quality levels and safety regulations are being exceeded. Identify areas of potential training. Ensure all required training is being performed as required. Create training materials and operating manuals. Lead, supervise and deliver customer service training in assigned departments. Evaluate and correct/modify systems and structures that create problems or impede commitment to excellence in service. Must comply with all applicable System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

 

Supervisory Responsibilities

None

 

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

 

Signatory Ability

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