About the Company Join a respected local financial institution that has been serving the community for generations. Our team is built on collaboration, integrity, and a shared commitment to providing exceptional service. As a growing enterprise, we offer employees the chance to build long-term careers with meaningful development opportunities. Position Overview We are seeking a customer-focused Call Center Representative to join our Contact Center team. This role is a great fit for individuals looking to break into the financial industry while contributing to a team that prioritizes customer satisfaction and professional growth. In this position, you will support customers by answering questions, resolving issues, and providing guidance on a wide range of financial products and services. You will receive strong training, ongoing support, and opportunities to grow your skills within the organization. Key Responsibilities + Serve as the first point of contact for customer inquiries via phone + Assist customers with account information, transactions, online banking, and general support + Troubleshoot issues and provide accurate, timely solutions + Maintain professionalism, empathy, and clear communication at all times + Protect customer privacy and handle sensitive information appropriately + Meet performance and service quality goals set by the department Qualifications + 1–2 years of customer service experience (call center, retail, hospitality, or similar roles welcome) + Strong verbal communication and problem‑solving skills + Comfortable navigating computer systems, web-based tools, and multitasking + Ability to work in a fast-paced environment + High level of professionalism and attention to detail + Prior experience in a financial or call center environment is a plus What We Offer + Competitive hourly compensation + Comprehensive benefits program + Structured training to support your success + Opportunities for advancement into departments such as operations, customer experience, lending, or branch services + A stable, community-focused company with a strong internal culture Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.