Job Title: Call Center Representative

Job Description

The candidate will play a crucial role in assisting customers from their initial online inquiries or phone calls through to the point of sale, thereby being actively involved in the sales process.

Responsibilities

Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.Answer and reply to customer emails on a daily basis.Promptly respond to incoming sales calls and customer inquiries.Determine vehicle needs by asking questions and actively listening to customers.Recommend alternate vehicle choices when necessary.Stay updated on new products, features, and accessories, and recommend these to customers.Make follow-up calls to customers according to a predetermined work plan.Maintain a follow-up system that encourages repeat and referral business to enhance customer satisfaction.Consistently implement a prospect development system.Set appointments with prospects to visit the showroom or meet at a convenient location.Meet prospects during appointment times, review vehicle choices and features, complete the sale, and finalize purchase and paperwork with customers and dealership staff.Establish, implement, and maintain personal income goals consistent with dealership productivity standards.Move vehicles from the lot to the front of the store for customer test drives and accompany customers on test drives.

Essential Skills

Minimum of 2 years of phone customer service experience.Proficiency with Microsoft Office.Professional demeanor and willingness to communicate with customers via email and telephone.Ability to perform data entry tasks accurately, recording customer information into the customer service database.

Additional Skills & Qualifications

Answer incoming customer inquiries via phone and email.Collaborate with management teams to stay updated on new products, services, and policies.Record customer information within the customer service database.Engage with clients in a friendly and professional manner while actively listening to their concerns.

Work Environment

The candidate will work at the dealership in Horsham, PA, with their own cubicle equipped with a phone and computer setup. They will be part of a team of approximately five other people, including other CSR/service representatives and a Sales Manager. The dress code is business casual. The work schedule is as follows: Monday 9-8, Tuesday 9-5, Wednesday 9-8, Thursday off, Friday 12-8, Saturday 8:30-5, Sunday off.

Job Type & Location

This is a Contract to Hire position based out of Horsham, PA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Horsham,PA.

Application Deadline

This position is anticipated to close on Feb 9, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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