Job details

Work Location

Des Moines, IA

State / Region / Province

Iowa

Country

USA

Domain

Operations

Interest Group

Infosys McCamish

Company

Infosys McCamish

Requisition ID

142408BR

Job description

Senior Process Associate – Customer Service – 2A

Infosys McCamish
Domain: Life Insurance and Annuities
Skill: Customer Service

This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction.

Job Responsibilities: Manage large amounts of inbound calls in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutionsProvides excellent customer service by responding to email and phone requestsEscalates needed issues to designated level to ensure service results in customer satisfactionExecutes transaction processing to meet timeliness and quality standardsWorks with team to meet service and quality standardsBuild sustainable relationships and engage customers by processing the extra mileCompletes internal and external training for new or revised processes as neededKeep records of all conversations in our call center database in a comprehensible wayAssists with additional agent issues as neededFlexibility with new processes as necessary due to business needs
Basic Qualifications: High School Diploma or GED Equivalent At least 1 year of experience relating to the job description
Preferred Qualifications: Intermediate level of experience with Microsoft Outlook, Excel, and WordProven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service deliveryExcellent service orientation and work ethicMust be committed to protecting client and producer confidential informationMust be able to work independently with minimal directionExcellent interpersonal skills, internal and client facingStrong analytical, organization and communication skills (written and verbal)
About Us

Infosys McCamish Systems, (http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. (www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billions of recurring premium in less than five years as a virtual insurance company.
Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.