Description We are seeking a motivated and professional Call Center Representative with experience in a high-volume call center environment to join a growing team in Montoursville, PA. The ideal candidate will thrive in a fast-paced atmosphere, demonstrate strong problem-solving skills, and be eager to learn and grow within the company. This role is critical to delivering exceptional customer service and maintaining customer satisfaction throughout every interaction. Key Responsibilities: + Provide exceptional customer service by effectively handling inbound and outbound calls to address customer inquiries, concerns, and complaints. + Maintain a high level of professionalism and empathy while solving customer issues in an efficient and courteous manner. + Accurately document interactions and resolutions using CRM software and other applicable tools. + Follow established protocols and scripts to meet company objectives while providing personalized solutions to customers. + Manage multiple tasks simultaneously in a dynamic, high-volume environment. + Meet or exceed performance metrics, such as call response time, customer satisfaction ratings, and resolution rates. + Collaborate with team members and supervisors to address complex customer concerns and improve processes. Requirements + Minimum of 1 year in a high-volume call center setting, with a proven ability to handle customer inquiries professionally. + Proficiency in CRM software (required). + Strong communication skills—both verbal and written—paired with active listening. + Ability to multitask and stay organized in a fast-paced environment. + Problem-solving and critical-thinking skills to navigate challenging customer situations effectively. + High school diploma or equivalent. + Familiarity with Microsoft 365 and basic data entry; advanced Excel skills are a plus. + Eager to learn and adapt to new tools, systems, and company processes. + Detail-oriented and committed to achieving high-quality customer experiences. Why Join Us? + Competitive compensation and benefits package. + Opportunities for professional growth, including potential certifications and training. + Supportive team environment committed to employee success and work-life balance. + A chance to make a meaningful impact by providing top-notch service to our customers. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .