Description We are seeking a motivated and detail-oriented Call Center Representative to join our team in Madison, Wisconsin. This role offers a fantastic opportunity to support our growing organization by coordinating appointments and delivering exceptional customer service. After two weeks of in-office training, the position will transition to full remote work. If you thrive in a fast-paced environment and enjoy working collaboratively to achieve goals, this position is for you! Schedule: + Monday, Tuesday, Wednesday: 11:00 AM – 6:00 PM + Thursday, Friday: 1:00 PM – 8:00 PM Key Responsibilities: + Make a high volume of outbound calls weekly to schedule in-person appointments for sales representatives across multiple locations. + Meet and exceed weekly appointment-setting goals, with bonus opportunities for surpassing targets. + Accurately document customer interactions and updates in the CRM system to maintain organized and thorough records. + Handle outbound calls, including cold calls and follow-ups from online quote requests, with professionalism and persistence. + Collaborate with a small, dynamic team while also working independently to achieve objectives. + Participate in virtual team meetings and contribute to group initiatives. + Utilize software tools such as Microsoft Outlook, Excel, and Word to track progress and manage information. + Occasionally support inbound calls as needed, while maintaining a primary focus on outbound efforts. Requirements + A minimum of 2 years of experience in a call center or customer service position. + Excellent multitasking abilities, with a strong focus on maintaining attention to detail during customer interactions. + Ability to thrive in a results-oriented environment that demands persistence and resilience. + A reliable internet connection for remote work; company-provided computer equipment will be supplied. + Experience with CRM systems is preferred but not required. + Spanish language skills are an added bonus, though not essential. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .