Position: Call Center / Customer Service Pay Rate: $26.25/hour Schedule: Monday – Friday, 7:00 AM – 5:00 PM CST Location: Nashville TN - Hybrid (in-office on Tuesdays and Wednesdays each week) Role Overview The Call Center / Customer Service Representative will act as the single point of contact for assigned customer accounts, managing the entire order life cycle to ensure accuracy and timely processing. This includes customer set-up, part information, pricing, order entry, due date management, backorders, reporting, shipping, RMAs, debits, and credits. This position requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while providing accurate and timely information. Key Responsibilities + Manage assigned customer accounts through the entire order life cycle (set-up, order entry/modification, escalations, logistics, shipping, etc.). + Act as the primary point of contact for customers and internal departments, providing accurate documentation and ongoing communication. + Take ownership of complex inquiries; conduct research and provide timely, detailed resolutions. + Escalate issues to the appropriate support level when needed. + Maintain accurate and updated records in internal databases/systems. + Prepare and distribute both standard and customized internal/customer reports. + Ensure compliance with Customer Order Management policies, procedures, and performance metrics. + Contribute to departmental initiatives aimed at proactive customer support and process improvements. + Support and/or lead process improvement projects. + Promote and assist customers with online self-service tools (e.g., portals). + Perform data integrity tasks within Order Management and CRM systems. Requirements + Education: High School Diploma required; College degree preferred. + Experience: + Minimum 2 years in customer service with order management, account management, or supply chain experience. + Technical Skills: + Intermediate MS Excel proficiency required (must be able to perform v-lookup, x-lookup, and/or h-lookup). + Proficiency in Microsoft Office Suite. + Ability to learn internal systems (OMS, CRM, etc.). + Core Skills: + Strong written and verbal communication skills. + Ability to work independently and manage time effectively. + High attention to detail and accuracy in documentation and record-keeping. + Ability to work effectively with people across cultures and languages. Work Setup: + Hybrid role (in-office Tuesdays & Wednesdays). + Laptop provided by company. + Selected hire must provide their own second monitor. Apply! Ref: #193-Precision Oakridge System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.