Description We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This contract-to-permanent position offers the opportunity to work in a high-volume call center environment where you will engage directly with clients, addressing their inquiries and guiding them through next steps. If you thrive in a fast-paced setting and value accuracy and professionalism in client interactions, this role is ideal for you. Responsibilities: • Handle a high volume of inbound calls, providing clear and accurate information to clients. • Assist clients with inquiries, concerns, and service-related issues, ensuring their needs are met. • Accurately document client interactions and input relevant information into forms for attorney and legal assistant follow-up. • Set clear expectations for clients regarding next steps during calls. • Efficiently type and manage data entry tasks while actively engaging with clients. • Manage daily mail and deliveries, ensuring proper documentation and handling. • Occasionally assist walk-in clients with professionalism and attention. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Coordinate appointment scheduling and maintain consistent communication with clients. • Respond to email correspondence promptly and professionally. Requirements Requirements: • Proven experience in call center customer service or a similar role. • Strong data entry skills with the ability to type accurately while conversing with clients. • Proficiency in Microsoft Excel and Word. • Excellent verbal and written communication skills. • Ability to manage high volumes of inbound and outbound calls efficiently. • Capable of maintaining a consistent schedule in a stable work environment. • Skilled in handling email correspondence and scheduling appointments. • Comfortable assisting walk-in clients and managing mail or deliveries. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .