Call Center Agent - Patient Services
The Patient Financial Services Representative is responsible for managing patient inquiries related to billing, insurance, and services received from our medical providers, with a primary focus on resolving outstanding patient balances through payment negotiations
Company Profile
A national leader in first and third party collections, recovery/receivables management and inbound/outbound call center solutions across a diverse national client base
What's in it for you?
Elwood Staffing associates are eligible for :
Comprehensive and competitive benefits packages
Exclusive savings program
Weekly Pay
And More!
Call Center Agent - Patient Services Details:
Temporary position$16.00 /hourFull Time work availableFirst Shift (Monday through Friday from 08:00am to 05:00pm)Key Responsibilities:
• Payment Resolution: Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines.
• Patient Interaction: Handle all communications (phone, email) regarding billing inquiries, claims, disputes, and general questions
• Insurance Assistance: Assist patients in understanding their explanation of benefits.
• Service-Related Issues: Address concerns about the medical services received and direct calls as needed.
• Documentation & Compliance: Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Customer Service Excellence: Provide empathetic, high-quality service to ensure patient satisfaction, even when dealing with complex or sensitive financial or service-related issues.
Call Center Agent - Patient Services Qualifications:
Qualifications:
• Experience in healthcare collections, billing, or customer service is preferred.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred.
• Strong communication and negotiation skills, with the ability to resolve both financial and service-related issues.
• Familiarity with HIPAA and FDCPA regulations is preferred.
Applicant may be subject to a background checkPre-employment drug screen (Excluding THC) is required as a condition of employment*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Boise, ID
7972 W.Fairview Avenue
Boise, ID 83704
(208) 327-1000
Boise.ID@elwoodstaffing.com
Qualifications*See above for qualifications
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