Humana seeks a strategic and results-driven Lead Product Manager to oversee the end-to-end lifecycle of the Patient Experience Survey product. This position is responsible for setting the product vision, driving innovation, and delivering superior patient-centered solutions that contribute to measurable improvements in care and service across the organization. The successful candidate will collaborate cross-functionally to translate stakeholder requirements into actionable product strategies and ensure alignment with enterprise goals, as well as be passionate about contributing to an organization focused on continuously improving customer experiences.
The Lead Product Manager will work to develop a product strategy that delivers insights and enables comprehensive analytics that are meaningful to develop forecasting and targeted improvement in healthcare quality with our Medicare population. This role will product development, lead execution of tactics, collaborative development of strategy, status updates to leadership, and results of programs and their impact to results on the Medicare CAHPS and Health Outcomes Survey. This role will advise executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program. This role will also develop partnerships with analytics organizations to further strategic use of data and insights.
The Lead Product Manager will work to develop a data collection strategy that delivers insights and enables comprehensive analytics that are meaningful to develop forecasting and targeted improvement in healthcare quality with our Medicare population. This role will lead execution of tactics, collaborative development of strategy, status updates to leadership, and results of programs and their impact to results on the Medicare CAHPS and Health Outcomes Survey. This role will advise executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program. This role will also develop partnerships with analytics organizations to further strategic use of data and insights.
Key Responsibilities:
Develop, communicate, and execute the product vision and strategy for the Patient Experience Survey product
Own and manage the entire product lifecycle, including ideation, requirements gathering, roadmap development, launch, and ongoing optimization.
Collaborate with internal teams, including IT, analytics, clinical leadership, experience design, and operations, as well as external partners, to understand and address patient needs.
Define and analyze key performance indicators, including survey engagement rates, insights relevance, and impact on Stars and other quality metrics.
Lead continuous improvement initiatives, leveraging data analytics and customer feedback to enhance survey effectiveness and user experience.
Identify market and regulatory trends, proactively adjusting strategy to maintain competitive advantage and compliance.
Use your skills to make an impact
Required Qualifications
Bachelor’s degree in business administration, computer science, design, mathematics, or information technology
Minimum 7 years of product management, healthcare technology, patient engagement, and/or survey analytics experience
Demonstrated success in launching and managing products and leading cross-functional teams.
Excellent communication, leadership, influence, and stakeholder management skills.
Proficiency with agile frameworks, analytical tools, and standard product management platforms.
Preferred Qualifications
Master’s degree
Experience designing data collection strategy
Experience with Medicare CAHPS and/or HOS
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.