JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Based on site in the City of London

Position Overview

The CAFM & Compliance Administrator is responsible for managing and maintaining Computer-Aided Facility Management (CAFM) systems while ensuring compliance with regulatory requirements, building standards, and organizational policies.

Key Responsibilities

CAFM System Management

Monitor and utilize CAFM software platforms to ensure optimal system performance and data integrityGenerate regular reports and dashboards for facility performance metrics, maintenance schedules, and space utilizationReview asset databases for accuracy and completeness, escalating discrepancies to the Corrigo Platform Analyst (CPA)Work closely with the CPA to coordinate system updates, patches, and integrations with other facility management toolsCollaborate with the CPA on system configuration requirements and workflow optimization needsProvide user support and training to facility management staff on system functionality and processes • Monitor system performance and report technical issues to the CPA for resolution

Compliance Management

Monitor and ensure adherence to health and safety regulations, building codes, and industry standardsMaintain compliance documentation and certificates for fire safety, electrical systems, HVAC, and other critical building systemsSchedule and track mandatory inspections, testing, and certification renewalsCoordinate with external vendors and regulatory bodies for compliance assessments and auditsDevelop and maintain compliance checklists and standard operating proceduresPrepare compliance reports for management and regulatory authorities

TSM and Shift Performance Oversight

Monitor and evaluate Technical Service Manager (TSM) performance across multiple shifts and locationsReview shift reports, incident logs, and performance metrics to ensure operational standards are maintainedTrack key performance indicators (KPIs) for shift operations including response times, completion rates, and client satisfactionCoordinate shift handovers and ensure continuity of service across all operational periodsEscalate performance issues to appropriate line management when standards are not metReport on TSM performance trends and operational metrics to management

Contract Support Coverage

Provide backup support for contract administration functions during planned absences and sickness coverageMaintain continuity of contract-related activities including vendor coordination, service level monitoring, and contract complianceHandle urgent contract matters and escalations in the absence of primary contract support personnelEnsure seamless service delivery and client communication during coverage periodsSupport contract documentation and administrative processes as required

Data Management & Reporting

Ensure accurate data entry and maintenance within CAFM systemsAnalyze facility performance data to identify trends and improvement opportunitiesCreate custom reports for stakeholders, including cost analysis, performance metrics, compliance status, and TSM performance summariesMaintain document control systems for technical drawings, warranties, and compliance certificatesSupport budget planning with data-driven insights and forecastingProduce shift performance reports and trend analysis for management review

Administrative Support

Coordinate with facility teams, vendors, and contractors for maintenance activitiesManage work order processes and ensure proper documentationSupport procurement activities for facility-related services and equipmentAssist with space planning and occupancy management initiativesMaintain vendor databases and service agreementsSchedule and coordinate TSM meetings and performance review sessions

Required Qualifications

Education & Experience

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field3-4 years of experience in facility management, compliance, or CAFM system administrationExperience with CAFM software platforms (e.g., Archibus, IBM TRIRIGA, Planon, or similar)Previous experience in performance monitoring or oversight roles, preferably in technical service environmentsKnowledge of contract administration and vendor management processes

Technical Skills:

Proficiency in CAFM software usage and reporting capabilitiesStrong knowledge of building systems and facility management principlesUnderstanding of health and safety regulations and compliance requirementsAdvanced Microsoft Office skills, particularly Excel for data analysisDatabase management and reporting capabilitiesPerformance monitoring and evaluation skillsContract management and administrative skills

Core Competencies:

Strong attention to detail and organizational skillsExcellent analytical and problem-solving abilitiesEffective communication skills with technical and non-technical stakeholdersMonitoring and oversight capabilitiesAbility to manage multiple priorities and meet deadlinesUnderstanding of project management principlesPerformance assessment and reporting skillsFlexibility and adaptability to cover diverse responsibilities

Preferred Qualifications

Professional certification in facility management (e.g., FMP, CFM)Knowledge of building automation systems and IoT technologiesExperience with regulatory frameworks such as OSHA, EPA, or local building codesBackground in data analytics or business intelligence tools • Experience in commercial real estate or corporate facility managementPerformance monitoring certification or trainingContract management certification or experience

Working Conditions

Office-based position with occasional site visits to managed facilitiesStandard business hours with flexibility for system maintenance windows and shift coordinationMay require coordination with global teams across different time zonesOccasional out-of-hours contact required for critical operational issuesFlexibility required to provide contract support coverage during absences

Reporting Structure

Reports to: EMEA Engineering Lead Direct Reports: None (individual contributor role with performance oversight responsibilities)Key Stakeholders: Facility management teams, compliance officers, IT support, external vendors, TSM staff, contract management team, Corrigo Platform Analyst (CPA)This role offers the opportunity to work at the intersection of technology, facility management, and performance oversight, supporting operational excellence while ensuring regulatory compliance and maintaining high performance standards across diverse property portfolios and technical service teams.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.