**Date Posted:** 2025-09-21 **Country:** United Arab Emirates **Location:** Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates **Role** **Overview:** The UAE C2C Lead is responsible for leading and coordinating both the strategic planning and operational execution of C2C projects in the UAE. This role ensures smooth operations by translating regional priorities (IBAME) into specific local actions. **Key Responsibilities:** + Leadership: Lead the credit and collections team for the UAE, ensuring the effective assessment of creditworthiness for key accounts. + Project Management: Design and execute project plans for C2C initiatives in the UAE, ensuring timelines, quality, and business objectives are met. + Daily Operations: Manage daily operations by following up on collections, reserves, and disputes targets. Track incidents, coordinate resources, and resolve issues swiftly. + Performance Monitoring: Monitor key KPIs (both operational and project-related), analyze deviations, and propose action plans to address them. + Stakeholder Alignment: Align priorities with regional and local stakeholders, facilitating effective two-way communication. + Process Improvement: Identify opportunities for improvement in internal and external processes, and implement scalable solutions. + Reporting: Prepare clear reports and presentations for the C2C IBAME Lead, regional management, and local teams. + Team Coordination: Coordinate multidisciplinary teams (internal and external), fostering collaboration and shared responsibility. + Training: Train the team in new processes and maintain a close relationship with the Finance team. + Support: Assist the C2C IBAME Lead in implementing initiatives locally. **Minimum Qualifications:** + Over 4 years of experience in credit and collections, preferably within C2C environments. + Ability to navigate comfortably between strategic planning, KPI management, and operational coordination. + High analytical capacity with a results-oriented mindset. + Excellent communication skills in English (oral and written); proficiency in Arabic is preferred. + Practical, solution-oriented, and resilient in high-pressure contexts. + University degree in Finance, Administration, Economics, or a related field. + Certified Credit Professional (CCP) certification is preferred. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.