Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description To identify and anticipate guests' needs and ensure personalized service is provided To assist with any plans or arrangements the guest intends to make during their stay To ensure that all requests from guests are made possible and are followed up on To fully understand and have knowledge of all in-suite services, technology, amenities, functions & systems Ensure repeat guests are met and greeted on a daily basis and profiles are updated Ensure long-staying, special-attention, occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests Respect guest privacy and do not discuss guests' private information with colleagues Ensure all unattended valuables and belongings inside guest rooms are noted and supervisor is informed about the same Provide third service to guests by ensuring rooms are tidied up after guests leave rooms Demonstrate discretion and courtesy when entering into the private space of guests To assist guests regarding hotel facilities in an informative and helpful way Supervise the operation for room service, food and beverage and other concerns of guests Give designated direction, orders and tasks to workers Observe the workers on how they perform their tasks Assist domestic employees with their tasks Give further announcements, meetings, memorandums to employees Deliver maximum service in each unit, keeping in line with service rules Prepare the service plates needed throughout service, collect the empty plates, and instruct the bus boys and interns Comply with the departmental instructions and procedures published by the F&B Department Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager Strive to achieve 100% customer satisfaction To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.) To implement necessary warnings and departmental trainings in order to save energy inside the facility To carry on implementing decisions which were taken for saving energy To predict effects of environment and efficiency of energy on purchased equipment To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities Carry out all other duties assigned by managers and hotel management not specified in the job description Qualifications Education: At least a high school or vocational diploma Experience: At least 2 years of experience in the industry Foreign language: English is required Courses and training: Vocational trainings and seminars Computer literacy: Not required Skills: Must have wide knowledge in customer service, must have wide knowledge in hotel management, wide knowledge in supervising the entire hotel, cruise, or club works, knowledge in different tasks that will further teach and pass to employees Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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