Job Summary
· Butler typically involves providing high-level personal service, managing household staff, and ensuring the smooth operation of a household or hotel. To achieve maximum efficiency and productivity as required by the hotel. Handling a variety of tasks, from coordinating amenities to overseeing event planning and guest reception.
Essential Duties and Responsibilities – (Key Activities)
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure all work equipment is in good order and coordinate repair and maintenance as required.
· Ensure that service and product standards are maintained at a superior level on a daily basis.
· Seek initiatives and opportunities to continuously improve the guest experience.
· Maintain positive relationships with guests at all times.
· Anticipate guests’ needs, respond promptly and acknowledge all guest requests.
· Resolve guest complaints and respond to all problems ensuring full satisfaction.
· Maintain close relationships with suppliers, contractors and all other departments.
· Coordinate and monitor all guest requests and amenities with corresponding departments.
· Review and control supply levels, cleanliness and organization of office and storage areas; assign designated associates to rectify any deficiencies.
· Execute recurrent and accurate inventory counts of all stock items, i.e. guest supplies, printing & stationery etc. to ensure sufficient stock is on hand.
· Use available systems and software tools (Opera PMS, Knowcross, GoAudits, Materials Control, Eagle etc.) to maximize the guest satisfaction.
· Maintain and update configuration of systems and software tools as required.
· Coordinate and monitor all guest requests and amenities with corresponding departments.
· Ensure guest payments are collected accurately and timely.
· Ensure accurate updating and maintaining of guest profiles.
· Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and spa.
· Maintain up-to-date all standard operating procedures for the department in line with Rosewood Brand Standards, LQA and Forbes.
· Performs all other duties as required.
Qualifications
Bachelor degree or diploma in hospitality/hotel management or related field At least 2 years of experience from front office or F&B operations in a luxury hotel. Efficient multitasking and organizational skills Prior experience as a butler in either the hospitality or catering/event planning industry or as a domestic butler Strong interpersonal communication skills and attention to detail