Business Unit Associate Director - Milan Job ID 230932 Posted 24-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Building Surveying/Consultancy, Construction, Engineering/Maintenance, Facilities Management Location(s) Milan '- Lombardia - Italy **About the Role** We are looking for a Business Unit Associate Director to lead our National Accounts Business Unit in the Local Facilities Management (Local FM) business area. The Associate Director will report to the Country Executive Director, will provide leadership, management, and development of a defined portfolio, ensuring financial and operational commitments are met and exceeded whilst also providing innovation, talent for growth and service excellent. **What you’ll do** + Full responsibility for Profit & Loss including development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded + Ensure that opportunities for the strategic development of the portfolio are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. + Ensuring business policies and processes are effectively communicated and implemented within the contract + Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our services and subcontractors’ activities and are regularly review. + Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery + Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. + Working with internal stakeholders to ensure the collaborative development of the business, effective team working, and support to colleagues. + Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts + Promoting and maintaining our RISE values (Respect, Integrity, Service, Excellence). + Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward + Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate + Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilization as required on new contracts + Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles and are able to reach their full future potential **What you’ll need** + Professional experience in leading a team, in achiving challenging goals of growth, in operating in the market of services and in working an international organization. + Excellent motivational and influencing skills, with high levels of personal integrity + Has a vision, and able to communicate this effectively + A role model for customer service excellence and for the team + Able to contribute effectively across all business activities + Incumbents must have a high level of energy, be self-starters, confident and stable in manner + Organized, able to prioritize and deliver within high pressure, business critical environments + Ability to see the bigger picture and be a corporate citizen (to consider overall business impact beyond the Business Units under their leadership) + Good knowledge of the English language CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)