FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Senior Manager, Business Transformation Delivery and Squad Lead, this role is expected to lead, manage, and deliver small to medium size key strategic business transformation OPS projects and initiatives that will help uplift VONB, KPIs, CX etc.

Assists in the execution of insurance operations strategy through the implementation of key transformation projects that will modernize insurance operations’ systems and processes. The jobholder is typically responsible for the end-to-end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. The jobholder will work with other teams within the AIA Philippines, where required ie. Marketing, Operations, Local IT and Group IT departments to ensure alignment of their project with the wider change portfolio.

He/ She is expected to develop relationships with all levels of executives, staff and vendors and oversee the accuracy, timely, and complete delivery of supported projects, from initiation to post deployment.

He/ She should be able to drive change management on different levels across the organization relative to the implementations of strategic projects as it impacts the current state and processes of operations.

Roles and Responsibilities:

Enterprise Transformation Delivery

·       Lead the end-to-end execution of enterprise-wide transformation programs—including digital modernization, operational efficiency, customer experience uplift, or regulatory alignment—ensuring they are strategically aligned with organizational goals and deliver measurable business impact.

·       Translate high-level strategies and executive mandates into structured, executable delivery roadmaps that integrate people, processes, systems, and data.

·       Develop detailed program charters, define critical milestones, and oversee interdependent workstreams, ensuring integration and alignment across business units and support functions.

·       Manage project budgets, resourcing, vendor partnerships, and risk registers while maintaining focus on value creation and sustainability beyond go-live.

·       Partner closely with functional leaders, technical delivery leads, enterprise architects, product owners, and data teams to ensure solution delivery is both technically sound and operationally adoptable.

·       Establish and maintain delivery rigor using project management and Agile methodologies (e.g., Scrum, SAFe, Hybrid), adapting approaches based on program complexity and stakeholder maturity.

·       Provide clear visibility to executive sponsors through consistent progress reporting, risk escalation protocols, and milestone performance reviews.

Change Management Execution

·       Design and implement holistic change management strategies that enable smooth adoption of transformation initiatives across the enterprise.

·       Conduct stakeholder impact assessments and readiness analyses to tailor change interventions and communications for various audience segments (leaders, employees, partners).

·       Develop and execute structured change management plans including communication strategies, leadership alignment, change agent networks, resistance management, and training programs.

·       Equip leaders and managers with tools and messaging to champion the change and reinforce desired behaviors within their teams.

·       Act as a visible change advocate, building trust and buy-in through transparency, empathy, and consistent engagement across all levels of the organization.

·       Track adoption metrics, feedback loops, and employee sentiment to measure the effectiveness of change efforts, recalibrating strategies as needed.

Benefits Realization and Value Tracking

·       Collaborate with Strategy, Finance, and business units to define measurable success criteria and quantify expected benefits for each transformation initiative.

·       Develop benefits realization frameworks that distinguish between short-term wins, mid-term operational efficiencies, and long-term strategic value.

·       Set up tracking mechanisms to monitor key performance indicators (KPIs), cost savings, productivity gains, customer impact, and employee experience improvements.

·       Conduct post-implementation reviews and lessons-learned sessions to validate outcomes and embed continuous improvement into future initiatives.

·       Ensure that transformation outcomes remain sustainable by institutionalizing new processes, performance measures, and ownership structures beyond delivery.

 

Governance and Stakeholder Management

·       Establish and lead governance structures for transformation programs, including steering committees, program boards, and cross-functional workgroups.

·       Ensure that decisions, escalations, and approvals follow structured pathways and are well-documented for audit and accountability purposes.

·       Create executive dashboards, program health reports, and briefing materials that distil complex program status into actionable insights for senior leadership.

·       Build and maintain collaborative relationships with key internal stakeholders (business unit heads, C-suite, enabling functions) and external delivery partners.

·       Proactively manage stakeholder expectations and communication flows to ensure alignment, commitment, and accountability across transformation programs.

Agile and Hybrid Delivery Leadership

·       Advocate for and implement Agile delivery practices across transformation teams, including sprint planning, backlog prioritization, retrospectives, and continuous delivery reviews.

·       Where applicable, integrate Agile with traditional project management approaches to suit the complexity and maturity of each program (Hybrid/SAFe/Waterfall).

·       Serve as a transformation coach for delivery teams—reinforcing Agile mindsets, iterative development, user-centricity, and cross-functional collaboration.

·       Monitor team velocity, throughput, and sprint performance while maintaining alignment to business value delivery and strategic priorities.

·       Create a culture of rapid experimentation, fail-fast learning, and adaptive planning to accelerate the realization of transformation goals.

Minimum Job Requirements:

Candidate must possess a bachelor’s degree (4-yr course) or above from an accredited college or university, with preference to Information Technology, Industrial Engineering, Business Management or Administration.  Master’s Degree (preferred, but not required)Excellent communication, collaboration, and presentation skillsGood analytic and problem-solving skillsOrganization and Time Management skillsHighly organized and able to manage multiple small to medium size priorities without compromising timely deliveryKnowledge in MS Office (Word, Excel, Powerpoint, Visio, Project) and Power BI.High degree of integrity including ability to handle sensitive or confidential information with professionalismBackground in Life Insurance/ Banking Preferred

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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