This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.

How You’ll Make an Impact

Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed servicesRespond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarksDocument technical issues in Spectrum’s systems and coordinate fixes with internal and external teamsSupport clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFiTroubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environmentsMaintain accurate client records in relevant tools and systemsAdvocate for client issues, track escalations and provide timely updates during service-impacting events

Working Conditions

Office-based environment

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s or associate degree in a technical field or equivalent education and training

Experience

3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

Ability to read, write, speak and understand EnglishAbility to deliver excellent client serviceAbility to identify, analyze and troubleshoot technical issues efficientlyAbility to isolate equipment, facility and network component problemsAbility to prioritize, organize and follow established proceduresSound judgment and initiativeAbility to master technical support tools and systemsKnowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platformsKnowledge of Windows, Word, Excel and OutlookKnowledge of coax and fiber technologiesAdherence to company policies, procedures and standards

Preferred Qualifications

Education

Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent
CRP101 2026-70551 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.