This is a remote role that may only be hired in the following location(s): Alabama, Arkansas, Connecticut, Delaware, Idaho, Iowa, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia.
We are seeking a Business Systems Analyst II to join our fast-paced, ever-growing CMS and Marketing Technology SW engineering team. This role will support end-to-end requirements gathering, testing, SDLC compliance and production support for marketing business teams managing websites authored on the Adobe Experience Manager (AEM) content management system. Candidates should have prior technical, or business analyst experience supporting digital marketing, sales/onboarding or servicing web application software development in an agile environment. This role is an excellent growth opportunity and ideal for a junior to mid-career professional.
Responsibilities
Develop an expert-level understanding of FCB’s Adobe Experience Manager implementation to support business users (content authors/publishers, UX/UI designers, marketing data analysts), troubleshoot issues and support SW development of platform features and enhancementsCollaborate with business stakeholders to gather and document requirements for AEM components, templates, and workflows as well as website integrations with other systemsTranslate business needs into clear user stories, acceptance criteria, and functional documentationAssist in functional and regression testing for AEM features, enhancements, and bug fixes.Produce reports based on data analysis, user input, and system testing. Identify patterns, discrepancies, and areas of improvement.Participate in production releases, including pre-release validation and post-release checksProvide troubleshooting support for AEM authoring, publishing, and workflow-related issuesPerform other IT-related duties as needed to support cross-functional teams and initiatives
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support
OR
High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred Qualifications
Experience with marketing technology such as
Content management systemsDigital asset managementWebsite tagging and analyticsEmail automationWebsite user experience designWeb accessibility standards and testingPrior professional experience as a business systems analyst, business analyst, technical product owner, QA analyst or similar roleExperience collaborating with business stakeholders to gather and translate requirementsExperience with functional and user experience testing for digital applicationsStrong analytical, problem-solving, and communication skillsAttention to detail with the ability to work on multiple projects simultaneouslyUnderstanding of Agile methodology, ceremonies and tools (JIRA or similar)Demonstrate prior success as a continuous learner capable of quickly learning new technologies and systeContent authoring using AEM Sites (6.5 or Cloud Service)Asset management, governance, metadata and tagging using AEM AssetsAdobe Analytics or Google Analytics for tracking and reporting content performanceAdobe Target for web personalization and A/B testing campaignsCan demonstrate basic understanding of web technologies such as HTML, CSS, JS and web accessibility (WCAG standards)Prior educational or work experience developing web applications using client-side technologies such as JavaScript / JS frameworks (e.g. React) and/or server-side technologies such as Java or nodeCan demonstrate basic understanding of networking and security technologies such HTTP/HTTPS, SSL/TLS certificates, single sign on (SSO) and web services technologies such as RESTful APIs, XML and JSONExperience working in a financial setting or other regulated industry#LI-JM1
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.