Title - Business System Analyst
Location- Pittsburgh, PA

Function of the group: Digital Transformation - online banking, employee facing systems for lending

Current initiatives/project(s) that this resource will be impacting: supporting 75% ongoing initiatives, 25% new initiatives

Industry background: Financial or banking background preferred

Team dynamic: 4 product owners, summer interns, BAs

Roles and Responsibilities:
Looking for detailed-oriented and technically savvy Business Systems Analyst to join the Retail Lending Servicing Product Team, specifically working on Credit Card journeys.

Key Responsibilities:
• Conduct in-depth discovery and analysis across both front and back end systems, identifying opportunities, dependencies, and strengths.
• Research APIs, including reviewing documentation, assessing capabilities, and validating integration feasibility.
• Collaborate closely with Product Owners, developers, and other stakeholders to gather, refine, and prioritize requirements.
• Translate business and technical needs into clear epics, features, and user stories with well-defined acceptance criteria.
• Partner with QA and development teams to support testing, validate solutions, and confirm they meet business requirements.
• Investigate, analyze, and assist in resolving production incidents by identifying root causes, assessing customer impact, and working with technical teams on resolution and future prevention.
• Document process flows, system interactions, and functional specifications to support development, ongoing maintenance, and incident response readiness.

Technical Skills:
Requirements elicitation and documentation (user stories, use cases, process flows)
Data analysis, data mapping
Systems design understanding (APIs, integrations, architecture)
Modeling (process, data, workflows)
Translating business needs into technical solutions
Strong communication (bridge business and tech teams)
Collaborates well in Agile settings and ceremonies

Flex Skills: N/A

Soft Skills:
Verbal and written communication skills

Degrees/Certifications:
Bachelors Degree is preferred

Role Differentiator:
Ability to transform one of the top ten banks in the US
Growth and exposure opportunities

Interview Process:
1. Virtual Interview with Manager (30 minutes)
2. Virtual Panel Interview with Digital Team (45min - 1 hour)
3. (Optional) with Manager and his supervisor

 

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.