· Assumes full accountability for developing requirements for project tasks.
· Works closely with project teams and internal customers and IT teams to ensure accurate translation of business/application specifications into workable requirements and has primary responsibility for documenting all requirements including stakeholder, solution, functional, non-functional and transitional.
· Identifies stakeholder, solution, functional, technical, and transitional requirements and process updates required to support large and complex IT projects, and understands how these translate into customer needs and benefits and resource requirements.
· Uses analytical tools and methods to analyze and streamline complex IT processes.
· Provides requirements and process consultation to business area management and staff for all aspects of IT services.
· Coordinates implementation of the system hardware and software when needed to support project deliverables. Works with the Project Manager or Manager.
· Works with the QA team to write scripts and develop test plan when needed.
· Can identify and document emerging business requirements. Can intelligently question business partners to identify unique value drivers.
· Properly prioritizes business and enterprise demands and accurately translates business requirements and functionality.
· Accurately measures the contribution of IT projects to business value.
· Can manage ambiguity and create accurate estimates related to BA deliverables.
· Can identify commonalities and suggest a consistent approach across projects in the absence of standards.
· Can engage with the business in their normal day to day environment and can effectively convey their needs to IT teams in order to deliver value and benefit.
· Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of common system or process problems. Updates or creates documentation based on work performed.
· May assist with writing user documentation and user training materials, and assume responsibility for completing project communication tasks related to OCM.
· Provides services support and procedure guidelines to client and systems areas through documentation.
· Proposes changes to system documentation and processes to better streamline work. Assumes responsibility for developing new or updating existing processes and workflows in support of project requirements and services.
· Proficiently applies IT methods, professional knowledge and PSE standards and practices to complex tasks and situations.
· Effective in building and sustaining relationships with business partners, professional peers, and other IT team members.
· Has deep knowledge of IT services and understands how team must work together to deliver services internal customers and project teams require.
· May function as Project Coordinator/Project Manager on small to mid-sized infrastructure projects.
· Estimates services required for large projects involving multiple departments, platforms, technologies, executive sponsors, or particularly high risk business problems.
· Works with project manager to develop realistic work estimates, financial budgets and project schedules. Reviews project deliverables for accuracy and provide assistance and mentoring to others.
· Coaches less experienced IT professionals.
· Operates under general direction.
· Performs other duties as assigned.

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