Kforce is immediately seeking an experienced Business/Systems Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT. Responsibilities: * Educating and socializing the Digital Service & CX strategy to internal and external partners * Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations * Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services * Ensuring all defined business rules/policies are documented and implemented as designed * Ensuring available technology is fully leveraged * Functioning as the liaison between the business unit and other functional organizations * Leveraging data to recommend enhancements to ensure the customer experience with Charter's implementation is industry-leading