Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Business Systems Analyst – Service Management Technologies

We have an exciting opportunity for a remote Business Systems Analyst to join the Service Management Technologies team within the Ferguson IT organization. The BSA is responsible for the analysis, documentation, communication, and approval of functional and non-functional business requirements for software applications with a main focus on the ServiceNow and Atlassian platforms. The Business Systems Analyst acts as a liaison between Ferguson business groups or departments and the Technology department.

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.

Duties and Responsibilities:Prepare and document functional business specifications for new projects.Conduct requirements gathering and documentation with business collaborators, internal users, and third-party vendors for systems development, enhancement requests, and process improvements.Create User Acceptance Testing plans, coordinate testing activities, and document test results for new system functionalities and processes. Provide level three support on new features and work with development staff as needed to resolve issues.Perform system testing independently and with users.Tackle sophisticated system issues using strong analytical skills.Assess current processes to find inefficiencies and suggest enhancements.Create and maintain dashboards and reports to aid decision-making.Support management in developing or modifying procedures to address sophisticated business problems in various contexts (such as RFP responses, cost-benefit analysis, financial feasibility studies, software analysis and review, and gap analysis).Assist with IT project documentation and prepare reports for management.Perform additional related duties as assigned.Contribute to critical initiatives across diverse platforms by aligning project objectives with organizational requirements.Work multi-functionally with a variety of teams and external vendors to define system specifications, validate solutions, and complete enhancements.Support the planning, management, and execution of implementation and migration projects.Maintain project schedules and scope, providing consistent status updates to team members.Advise on processes, including standard methodologies across ServiceNow and Atlassian platforms.Deliver training for end users and develop documentation to outline standard processes.Create job aids for commonly repeated tasks.Develop and deliver high-quality demonstrations of products and services with expertise.Support both end users and partners with troubleshooting and issue resolution.Maintain organized records of IT procedures, system modifications/enhancements, and troubleshooting instructions.Qualifications and Requirements:Education: Bachelor’s degree in Business Administration, Management Information Systems, Business Analytics, or a related field, or equivalent professional experience.Experience: 3-5 years of combined experience in business analysis, project management, or scrum master roles within technology-centric environments.Demonstrable ability to elicit, document, and refine sophisticated business and technical requirements, including user stories, process flows, and system interactions.Hands-on experience with Agile and/or SAFe frameworks, backlog refinement, team coordination, and iterative planning. Familiarity with software development and maintenance methodologies.Exceptional customer engagement skills, with the ability to influence and align multi-functional teams without direct authority.Proven success in enabling collaboration and aligning business goals with technical execution.Strong analytical abilities, organizational discipline, and clear communication—both verbal and written—with an emphasis on structure, clarity, and effective execution.Proficiency in collaboration and workflow management platforms to support visibility, documentation, and delivery efficiency. Experienced with Teams, Outlook, Word, Excel, Visio, and other software commonly used in the industry.Change Readiness: Experience supporting change readiness and user adoption through training and collaborator engagement. Experience with intake or prioritization processes in digital or technology operations.Skills You'll Use Every Day:Communication Skills: Clearly and thoughtfully expresses ideas verbally and in writing to all audiences; actively listens and articulates reasoning for opinions.Analytical and Problem-Solving Abilities: Conducts research, defines and analyzes business problems, gathers and assesses information, and applies sound judgment to recommend actions that make valuable contributions.Requirements Development: Collaborates with internal and external customers to elicit, document, and refine sophisticated business and technical requirements, including functional specifications, user stories, process flows, and system interactions.Software and Methodology Proficiency: Demonstrates solid understanding of software development and maintenance methodologies.Collaboration and Collaborator Engagement: Works harmoniously with team members and other groups; provides and receives constructive feedback, engages team members, and is customer service oriented.Ethics and Integrity: Upholds high ethical standards, demonstrates integrity and honesty, and takes accountability for actions.Adaptability and Flexibility: Adapts to changing demands, responds to unexpected obstacles, works additional hours or travels as required, and modifies behavior and methods as necessary.Execution and Organization: Manages time effectively, prioritizes tasks, is thorough, establishes ambitious goals, and maintains focus on quality and results with minimal direction.Performance and Self-Motivation: Demonstrates passion, professional competence, reliability, and dedicated initiative in all work responsibilities.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$5,444.76 - $9,537.00

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information