We’re looking for a Business Systems Analyst to join our North America Accident & Health (A&H) division primarily supporting the Leisure Travel Business. In this role, you’ll play a critical part in driving the success of our Leisure Travel Business by ensuring seamless collaboration between business stakeholders, IT teams, and other support divisions. Leveraging your technical proficiency, project management, strong communication, and business analysis skills, you will have the opportunity to work on new and different product offerings based on business needs.

 

In this role, you will:

Collaborate with business stakeholders to gather, document, and analyze requirements for technology enhancements for A&H travel products, ensuring alignment with broader A&H systems and processesAct as the primary liaison between business teams and IT developers, ensuring clear communication and alignment throughout the project lifecycleDevelop and maintain detailed project plans, timelines, and deliverables for both large-scale initiatives and smaller enhancementsPrepare and execute test plans, coordinate user acceptance testing (UAT), and oversee the implementation of new systems or system enhancements.  From time to time, this will also involve working with external partners such as airlines, travel agencies, etc.Gain a deep understanding of applications and their integration with downstream insurance systems, including enrollment, billing, and claims platformsManage product roadmaps to ensure alignment and delivery to corporate needsPartner with internal stakeholders and cross-functional teams to ensure all business teams are fully integrated into A&H business functionsWork with external partners on major initiatives to ensure all parties are aligned to the project plan and are aware of important milestone datesIdentify opportunities for process improvements and system optimizations, driving efficiency and innovation across the divisionOwn and drive the North America Region Travel Projects pipeline in close collaboration with the development team based in Kuala Lumpur while effectively managing and prioritizing these initiatives to meet business objectives

 

A willingness to work outside of normal business hours from time to time will be required as our development teams are based in multiple regions.

Minimum of 5 years of experience in business analysis, technical project management, or a related role, preferably within the insurance or financial services industryBachelor’s degree in Business, Information Systems, or a related field (or equivalent work experience)Strong technical acumen, with experience working on IT projects involving system integrations, data flows, and downstream applicationsProven ability to gather and document business requirements, create test plans, and manage UAT processesFamiliarity with insurance systems, including enrollment, billing, and claims platforms, is highly desirableFamiliarity with programming languages and applications like JSON, Python, and Qlik a plusExperience with project management tools (i.e. JIRA) and development methodologies