Job Description • Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency. • Develop actionable business intelligence and analytics to drive decision-making. • Lead ongoing reviews of business processes and developing optimization strategies. • Develop and implement data governance, data management, and data quality program practices and strategies. • Model business processes for Interactive Voice Response (IVR) and implement effective solutions. • Foster a culture of continuous improvement and excellence. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. • Experience working in an AGILE environment. • Strong analytical skills and proficiency in data modeling techniques. • BA/BS in CS, Information Systems or Information management or Systems design. • Ability to manage complex projects and deliver results in a fast-paced environment. • Excellent communication and leadership abilities. Bonus if you have: • Deep expertise in insurance financial engines and regulatory compliance. • Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.