Welcome to FNB, the home of the #Changeables.
We are seeking a curious, analytical, and business-orientated Business Support Specialist to work across the Personal Segment Suites & Advisory (PSAS) and DirectAxis Business Unit (DABU)—two strategically important business units focused on delivering inclusive, digitally-enabled financial solutions to a diverse customer base.
This role is designed to support the identification and development of growth opportunities within existing portfolios, enabling new revenue streams and enhancing customer value. The successful candidate will play a key role in supporting business performance through research, stakeholder engagement, and the delivery of innovative, customer-focused solutions.
The ideal candidate is a self-starter with strong business acumen, a passion for data-driven insights, and the ability to collaborate across teams and functions to drive measurable impact.
This role reports directly to the Chief Operating Officer of the respective business units, offering strategic exposure and the opportunity to contribute meaningfully to both transformation and growth agendas.
Role Purpose
To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities.
Increased growth and volumes through successfully obtaining business opportunities.
Manage costs and expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
Identify new lead opportunities within industries not previously pursued and share with the industry.
Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions.
Comply with governance in terms of legislative and audit requirements.
Manage Online Research as a project within various industry portfolios with suitable reporting, access to information, and monitoring of results, and proactively change processes if required results are not being achieved.
Update systems with client information (e.g. Siebel Pipeline, revenue reporting) by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist.
Identify and define specific tools or processes, including standard MIS extracts and industry trends, to enable tangible results to be provided to Banking Specialists.
Manage own development to increase own competencies.
Education Requirements
Bachelor of Technology Commerce equivalent to NQF Level 7
Skills and Experience Requirements
A minimum or 1 - 3 Years in Operations
You Will Have Access To
Opportunities to network, collaborate and work across Segments and teams
Challenging work environment
Opportunities to innovate and add value to team, leadership and business effectiveness.
We Can Be a Match If You Are
Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
You are open to ongoing personal mastery & development.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/10/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.