Business : Consumer

Job Title : Business Support Specialist

Reports to : Regional Sales Director

ABOUT SOLENIS

Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food & beverage, and recreational pool and spa water markets.

The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner.

Role Overview:
The Business Support Specialist ensures the smooth functioning of business operations in line with established Business Modules and Operating Principles, while providing critical support to Sales, Commercial, and Regional teams.

Key Responsibilities:

Ensure seamless business operations according to set Business Modules and Operating Principles.

Actively guide and support the Sales Team to achieve individual and Business Line targets.

Collaborate with the Commercial and Regional FP&A teams to compile the Annual Operating Plan (AOP).

Support the Pricing and Commercial teams in developing Margin Improvement Plans.

Manage key customer requirements, including pricing, account receivables, cash discounts, and problem resolution.

Handle distributor management, including agreements, bank guarantees, and issue resolution.

Manage Marketing & Sales audits and fulfill internal and external audit requirements.

Assist the Sales Director with reports on sales, margins, opportunity pipelines, and data collection for presentations.

Address queries from Commercial and Regional teams (Pricing, FP&A, Product Management) regarding pricing, margins, and related matters.

Serve as a key user for newly introduced commercial tools and provide training to team members.

Required Acumen & Skills:

Communication & Relationship Management: Excellent skills to coordinate effectively with:

Customers and distributors

Commercial Team

Customer Service Team

Supply Chain

Finance Team

Legal Team

Global Shared Services

Regional Teams – FP&A, Product Management, Pricing

Auditors – Internal and External

Technical Expertise: Proficiency in:

SAP

Tableau

Salesforce

Outlook

Excel

PowerPoint

Teams

Continuous Development: Commitment to personal and team development by learning new systems and processes, and assisting others in adopting them.

Experience/ Qualification:

Minimum 7+ years of relevant work experience.

ICWAI qualified.

Graduate in Commerce (B.Com) and/or MBA with a specialization in Finance.