Job Description

To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities

Hello Future Business Support Specialist,  

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To design, deliver, and continuously improve outbound sales training programs that equip contact centre agents with the skills, knowledge, and confidence to meet performance targets and deliver exceptional customer experiences.

Are you someone who can:

Facilitate sales training for new sales agents.Deliver ongoing training sessions to upskill existing teams on sales techniques, compliance, and campaign updates.Customise training content for different campaigns, platforms, and client requirements.Conduct training needs analysis and report findings to leadership.Monitor agent performance post-training and provide coaching where needed.Collaborate with QA and operations to align training with business goals.Attend calibration sessions and ensure training quality standards are met.Maintain and update training materials and manuals.Track training effectiveness and recommend improvements.Support transition of agents from training to live operations (incubation phase).

Skills & Competencies:

Strong knowledge of outbound sales strategies and contact centre dynamics.Excellent facilitation and presentation skills.Ability to coach and motivate diverse teams.Familiarity with CRM systems, dialers, and omnichannel platforms.Adaptability to fast-paced, target-driven environments.

You will be an ideal candidate if you have:

Minimum 3-5 years’ experience as a sales trainer in a BPO or contact centre.Degree is essentialExperience in outbound telesales (insurance, telecom, financial services preferred).FAIS accreditation or RE5 certification (advantageous).Proven track record of improving agent performance through training

You will have access to:

Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environment.Detail-orientedProactive and accountableCalm under pressure Collaborative mindsetFlexible and adaptable in a dynamic work environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/08/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.