Experience:7+ years Location: Gurugram Key Responsibilities: + Build and nurture strong, long-term relationships with strategic clients, acting as their trusted advisor. + Onboard new clients, ensuring seamless integration and adoption of our products/services. + Monitor client health, usage, and satisfaction, proactively addressing concerns and identifying opportunities for improvement. + Conduct regular check-ins, business reviews, and feedback sessions with clients. + Collaborate with Product, Support, and Sales teams to address client needs and advocate for their interests. + Drive renewals, upsells, and cross-sell opportunities by understanding client goals and aligning solutions. + Serve as the escalation point for client issues, ensuring prompt and effective resolution. + Lead and manage client-facing and internal projects, from initiation to completion. + Develop project plans, define milestones, allocate resources, and track progress. + Coordinate with cross-functional teams to deliver project goals and timelines. + Identify project risks and issues and implement mitigation strategies. + Ensure project documentation, reporting, and communication with stakeholders. Qualifications: + Bachelor's degree in business, Management, or a related field (advanced degree preferred). + Minimum of 7 years’ experience in customer success, account management, or a client-facing role. + At least 2 years’ experience managing projects, preferably in a technology or SaaS environment. + Demonstrated success in building and maintaining strategic client relationships. + Strong project management skills, including planning, execution, and stakeholder communication. + Proficiency with CRM and project management tools (e.g. Salesforce, Jira, Asana). + Excellent communication, problem-solving, and negotiation skills. + Ability to manage multiple priorities in a dynamic, fast-paced environment.