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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description – Business Support Executive

Role Overview

The Business Support role is responsible for enabling smooth operational functioning across South accounts by ensuring compliance, data management, program coordination, and administrative efficiency. The position supports the GAD and account teams with governance, reporting, communication, and people‑related processes while maintaining high service quality and timely execution of deliverables.

Key Responsibilities

1. Operational Excellence & Compliance

Support Minimum Wages compliance and Contract Management in alignment with statutory and client requirements.

Assist the account team with MSA, Contracts, and Addendums.

Monitor monthly Compliance Scores across accounts and coordinate with stakeholders to close open risks from BA reviews, ensuring strong governance with the QA team.

Implement and support BetterPlace attendance processes across accounts.

Organize Townhalls and engagement connects (Virtual & F2F).

Provide approvals on behalf of GAD as required by the team.

Raise REQ’s on behalf of the GAD and ensure timely closure.

2. Data Management & Reporting

Maintain and regularly update the Portfolio Tracker for South‑1 accounts.

Prepare and deliver Monthly Finance MIS and Account MIS to support financial visibility and decision-making.

Gather benchmarking data, coordinate data collation, and support data cleanup activities.

Prepare presentations, detailed reports, dashboards, and data summaries as needed.

Prepare welcome notes for stakeholders and new joiners.

Maintain and update client and account-related data.

3. Training & Program Support

Support the Graduate Trainee Program, including onboarding coordination and evaluation for South‑1 regions.

Assist in the Apprenticeship Program (NAPS), contributing to workforce development initiatives.

Coordinate training nominations, send follow‑ups, and track completion status of participants.

Provide extended support to HR programs such as Ovation, Pat on the Back nominations, and employee engagement activities, ensuring timely recognition cycles and program execution.

4. Administrative & Operational Support

Handle IT/HR asset requests, onboarding support (ID & Password), travel bookings, hotel/cab arrangements, and expense management while ensuring SLA compliance.

Manage GAD’s calendar, including scheduling meetings, booking meeting rooms, and coordinating client surveys and People Survey activities.

Support PO approvals, document signatures, and administrative workflows for the GAD.

Coordinate with accounts teams during GAD’s client meetings or site visits.

Assist the WD team with CIWG activities, client data requirements, partner submissions, and other requests.

Manage visitor coordination and protocol for site visits.

Provide timely query resolution and operational support to ensure seamless team functioning and high service quality.

Key Skills & Competencies

Strong organizational and multitasking abilities

Excellent communication and stakeholder management skills

Proficiency in MS Office (Excel, PowerPoint, Word)

Data analysis and reporting capabilities

Ability to work under tight deadlines

High attention to detail, accuracy, and compliance orientation

Strong teamwork and coordination skills

Ability to maintain confidentiality and handle sensitive information

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.