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Job Description – Facility Operations Executive

Location: Tech Park (Property Management Site)
Employment Type: Full-time | Shift-based
Reports To: Estate Manager

1. Role Summary

The Facility Operations Executive is responsible for ensuring smooth day‑to‑day functioning of the tech park, including building operations, MEP systems, vendor management, soft services, safety compliance, and tenant coordination.
In addition, the role manages office operations, inventory control, store management, and supports administrative requirements of the Estate Management Office.

2. Key Responsibilities

A. Facility Operations & MEP

Monitor and manage daily operations of MEP systems including HVAC, electrical systems, DG/UPS, water systems, STP/ETP/WTP, plumbing, lifts, and fire systems.

Ensure PPM schedules are followed; track breakdowns and ensure rectification within SLA.

Conduct routine floor inspections, plant room checks, and common area audits.

Update work orders, asset history, and checklists in CMMS/CAFM systems.

B. Soft Services Operations

Monitor and control housekeeping, security, landscaping, and pest control services.

Ensure cleanliness, hygiene, and service quality in lobbies, washrooms, and common areas.

Support security operations: access control, CCTV monitoring, patrol effectiveness, incident response.

C. Vendor & Contract Management

Supervise vendor workforce across all services.

Track KPI/SLA performance and ensure documentation, attendance, and service reports are verified.

Raise non-conformance reports (NCRs) and ensure timely closure.

Support PR/PO creation and vendor invoice validation.

D. Statutory Compliance & EHS

Maintain 100% compliance with local/state building regulations (fire, lifts, electrical inspectorate, PCB, etc.).

Conduct safety toolbox talks, ensure PTW/LOTO practices, and manage emergency drills.

Maintain statutory logs, licenses, and audit-ready documentation.

E. Energy & Utilities Management

Monitor energy, water, and diesel consumption; support energy-saving initiatives.

Track BMS alarms, trends, temperature profiles, and support optimization.

Assist in ESG/green-building activities (waste segregation, water reuse, recycling).

F. Office Operations & Administrative Support (Added Section)

Ensure smooth functioning of the Estate / Management Office with proper documentation and coordination.

Manage visitor handling, courier management, front office support, meeting room readiness, and pantry needs.

Coordinate with IT support for office equipment and access card requests.

Assist with internal meetings, training sessions, and event arrangements.

G. Inventory, Material & Store Management (Added Section)

Maintain inventory of consumables, cleaning materials, PPE, tools, electrical/plumbing spares, and office supplies.

Conduct monthly stock audits, maintain stock registers, and reconcile discrepancies.

Ensure proper storage, labeling, and housekeeping of store rooms.

Manage GRN, follow up on delivery schedules, and coordinate material inspection.

Raise purchase requests (PR), track purchase orders (PO), and maintain consumption reports.

H. Tenant Coordination & Experience

Serve as primary contact for tenant escalations, complaints, and service requests.

Communicate planned shutdowns, maintenance activities, and emergency works.

Support tenant fit-outs, access requests, weekend works, and coordination with vendor teams.

I. Digital Systems & Reporting

Operate CAFM/CMMS, BMS, access control systems, and visitor management tools.

Prepare daily/weekly/monthly reports on operations, incidents, SLA performance, PPM, stock usage, and utility consumption.

3. Required Qualifications

Any Bachelor’s Degree – BA, BCom, BSc, BBA, BE/BTech, etc.
(Technical qualifications preferred but not mandatory.)

2–6 years of experience in facility management or property operations.

Basic knowledge of building services (MEP), housekeeping, and vendor coordination.

Working knowledge of MS Office; familiarity with CMMS/BMS preferred.

4. Skills & Competencies

Strong communication & customer service skills

Ability to manage shift operations and emergencies

Good documentation & reporting discipline

Vendor coordination and people management

Inventory and store management skills

Knowledge of safety standards & compliance

Team player with high ownership and accountability

5. KPIs / Performance Metrics

SLA adherence & complaint resolution time

PPM compliance and asset uptime

Inventory accuracy, audit results, and consumption control

Housekeeping & security quality scores

Compliance status & safety performance

Tenant satisfaction levels

Cost control and utility optimization

6. Work Conditions

Shift-based role (may include weekends/holidays as per rotation)

Requires regular site rounds, plant room inspections, and field coordination

On-call support for emergencies

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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