Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity Join PepsiCo Foods North America (PFNA) as a Senior Business Analyst, where you'll play a critical role in resolving SalesHub+ issues that impact our Frontline Field Sales teams across the U.S. You will be responsible for managing and escalating system-related support tickets through our SPA Box, ensuring timely resolution of technical problems that directly affect our ability to manufacture, distribute, and sell our products. You’ll work in a dynamic, fast-paced environment supporting over 30,000 employees with innovative technology solutions. This role requires high responsiveness, excellent coordination skills, and the ability to manage multiple priorities efficiently. Your impact will be measured through key performance indicators and service level agreements that support strategic business goals. Your Impact As a Senior Business Analyst, you will: Manage incoming tickets through the SPA Box and lead issue resolution for SalesHub+ related incidents reported by the Field Sales team. Provide full ticket support coverage, in partnership with another analyst, including early morning shift (5am–8am), onboarding support, and coverage during team absences or meal breaks. Act as the U.S.-based lead for national escalations and onboarding coordination. Collaborate closely with teams across Supply Chain, SAP Center of Excellence, technology platforms, asset management, and IT to resolve issues efficiently. Maintain open and clear communication with Frontline Sales and other stakeholders, including regular updates on issue status, business impact, and resolution timing. Identify recurring system or process issues and escalate them to the Sales Enablement leadership team—especially problems that impact users involved in software pilot programs. Recommend and help implement process improvements to increase operational efficiency. Deliver a high standard of customer service through responsiveness, professionalism, and personalized support. Document historical issues and solutions to enable faster resolution in future incidents. Approach your work with curiosity and a continuous improvement mindset, helping drive innovation in our support processes. Qualifications Who We’re Looking For Education: Bachelor’s degree required (preferred majors: Business, Data Analytics, or Engineering) Experience & Skills: Advanced English proficiency, both written and spoken (CEFR Level C1 or C2) Strong proficiency in Microsoft Office tools (Outlook, Word, PowerPoint, Excel) Experience with Salesforce and SAP is preferred Proven analytical and problem-solving skills with the ability to anticipate and proactively address issues Comfortable handling multiple high-priority tasks simultaneously in a fast-paced environment Effective communicator across all levels of the organization, from hourly frontline workers to senior sales leadership Detail-oriented, organized, and capable of documenting and applying historical knowledge to new situations Comfortable working in cloud-based technology environments Self-starter with a proactive attitude, strong collaboration skills, and the ability to adapt to change quickly Naturally curious, eager to learn, and motivated to drive innovation and efficiency What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moment of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.