Support. Respond. Deliver Excellence.
We are seeking a Business Services Specialist to serve as a key member of our Business Services department, providing phone and email-based support for skilled nursing facilities. You will be the foundation of our customer service operations, supporting functional areas including Accounts Payable, Authorizations, and Billing Teams. This role ensures timely, accurate responses to internal and external partner inquiries, while maintaining compliance with company procedures and standards.
Key Responsibilities
Respond to inquiries via phone or company portal, ensuring accuracy and timeliness
Manage and document each inquiry and response in the designated company portal
Follow standard operating procedures, leveraging the knowledge base or routing inquiries as appropriate
Escalate inquiries when necessary to ensure resolution
Assist with special departmental programs on an as-needed basis
Maintain adherence to departmental policies, procedures, and service standards
Share knowledge and feedback with team and supervisor to support continuous improvement
About YouQualifications – What You’ll Bring:
Bachelor’s degree or minimum three years of work experience
Ability to work with confidential information
Strong verbal and written communication skills
Confident working independently while being a collaborative team player
Role model for customer service excellence and adherence to procedures
Strong problem-solving skills and professional judgment
Detail- and deadline-oriented with ability to multi-task and prioritize effectively
Comfort and proficiency with multiple online and computer applications
Quick learner with ability to apply new knowledge efficiently
Commitment to providing exceptional customer service in a live operations or call center environment
Flexible and responsive to changing business needs
Demonstrated ability to follow written processes and admit mistakes to avoid recurrence
Preferred Qualifications (Not Required):
Skilled nursing facility (SNF) business office and/or Medicaid knowledge
We OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):
• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
Additional Full-Time Benefits:
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Apply Today — Be a vital part of a team that delivers timely, accurate, and exceptional service.
Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health
With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
Related Job TitlesBusiness Services Specialist, Skilled Nursing Support, Accounts Payable, Billing Support, Authorizations, Customer Service, Call Center, SNF Business Office, Medicaid Knowledge, Process Adherence, Escalation Management, Internal Support, Documentation, Team Collaboration, Service Excellence
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com