This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.

How You’ll Make an Impact   

Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targetsGuide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricingEducate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their valueAddress customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finishCommunicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standardsDemonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customersNavigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport

Working Conditions   

Work in a high-energy, team-oriented, in-office call center environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

High school diploma or equivalent

Experience   

1+ years of sales experience

Skills  

Ability to read, write, speak and understand EnglishCommunicate clearly and professionallyAvailability for a flexible schedule and overtime when neededWorking knowledge of telecommunications services such as Video, Internet, Voice and MobileProficient use of computer and multiple software applications at onceProven track record of sales success

Preferred Qualifications

Education

Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)

Experience

2+ years of Call Center experience in the areas of customer service and or phone / salesCSG billing software experience preferredB2B sales experienceTelecommunications or Mobile product sales

Skills

2+ years of call center experience

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SRT100 2026-72375 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.