Digital Banking
As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.
We are currently seeking a high caliber candidate to join our department as Business Risk and Control Manager.


Principal Responsibilities

Identify potential risk areas, lead and provide timely advice support to digital banking functions on all aspects of existing business, new initiatives and operational risks to ensure business promotions and processes are operated with consideration under of risk controls and are in compliance with regulatory requirements and group guidelines
Act as the focal point of contact with different businesses and functions for oversight of risk issues and implementation of risk governance
Establish the governance framework for the monitoring and oversight of operational risk issues by senior management
Take the lead in the relevant control monitoring and managements, arrange the regular and ad-hoc review and return on the control related request, coordinate with relevant parties and Subject Matter Experts to ensure adherence to Group policies, statutory requirements and regulatory guidelines
Oversee the production of risk and control management reports and articulate the findings and recommendations to relevant senior audiences
Work with fraud risk management function in fraud strategies review, fraud detection, fraud investigation, fraud trend monitoring and customer education on fraud prevention.

Digital Banking
As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.
We are currently seeking a high caliber candidate to join our department as Business Risk and Control Manager.


Principal Responsibilities

Identify potential risk areas, lead and provide timely advice support to digital banking functions on all aspects of existing business, new initiatives and operational risks to ensure business promotions and processes are operated with consideration under of risk controls and are in compliance with regulatory requirements and group guidelines
Act as the focal point of contact with different businesses and functions for oversight of risk issues and implementation of risk governance
Establish the governance framework for the monitoring and oversight of operational risk issues by senior management
Take the lead in the relevant control monitoring and managements, arrange the regular and ad-hoc review and return on the control related request, coordinate with relevant parties and Subject Matter Experts to ensure adherence to Group policies, statutory requirements and regulatory guidelines
Oversee the production of risk and control management reports and articulate the findings and recommendations to relevant senior audiences
Work with fraud risk management function in fraud strategies review, fraud detection, fraud investigation, fraud trend monitoring and customer education on fraud prevention.University degree in a related discipline or other relevant qualifications
Minimum 5-8 years of team management experience, with good knowledge of the changing regulatory environment, technology and fintech landscape especially in retail banking sector
Sound knowledge of retail banking business, including products, services, systems and processes. Previous experience in project management would be an advantage
Strong leadership, management and coaching skills
Strong analytical, problem solving and reporting skills and able to critically evaluate information gather from multiple sources and reconcile conflicts
Great sense of ownership and servicing mindset to ensure efficient and effective processes
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

University degree in a related discipline or other relevant qualifications
Minimum 5-8 years of team management experience, with good knowledge of the changing regulatory environment, technology and fintech landscape especially in retail banking sector
Sound knowledge of retail banking business, including products, services, systems and processes. Previous experience in project management would be an advantage
Strong leadership, management and coaching skills
Strong analytical, problem solving and reporting skills and able to critically evaluate information gather from multiple sources and reconcile conflicts
Great sense of ownership and servicing mindset to ensure efficient and effective processes
Proficiency in both English and Chinese, fluency in Putonghua an advantage
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Pageand sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.