**JOB SUMMARY** Provide day-to-day Leadership Support, Strategy Implementation, and Business Unit/Project Support for the Resource Management team to ensure that positive operational and organizational goals are achieved. This is achieved by strengthening the internal business processes, providing timely data and information to support business decisions, effectively supporting growth initiatives and process improvements, while providing individualized support for the various business lines. This includes direct support of the Resource Management organization through training, coaching, and engaging in various aspects of planning, scheduling, and dispatching operations. The successful candidate will provide Strategic Reporting and Analysis, act as Advisor to the Leadership Team, track Business Unit Compliance and Oversight, provide Executive Management Presentations, provide Business Unit Organizational Support, ensure excellent Customer Service, execute the department’s Strategy Plan, and Oversee/Lead Risk Mitigation activities. The Business Analyst will also provide input and support in creating performance improvement analytics, supply and demand projections, departmental workforce planning processes, dashboards, and goals monitoring. **This position follows a hybrid work schedule. Employees are required to be in the office four (4) days per week, one (1) remote.** **JOB REQUIREMENTS:** (Education, Experience, Knowledge, Skills) + Bachelor’s Degree in Business, Accounting, Finance, or related field experience is preferred + 1.5+ years dispatching/scheduling experience with a Field Operations focus. (Preferred) + A broad understanding of the company's regulated and unregulated products and services, operations, policies, and procedures is preferred + Experience in project cost tracking is preferred + Previous experience working with multiple departments within Field Operations, Call Centers, Accounting, Finance, Marketing, or Sales is preferred + Process and analytics experience is required + Previous experience developing and implementing key business solutions and applications is preferred + Strong understanding of Southern Company Gas key performance indicator and metrics is preferred + Excellent interpersonal, analytical, and organizational skills are required + Strong oral and written communication skills are required + Broad understanding of utility operations, policies, and procedures is preferred + Ability to initiate and manage multiple and complex projects, and to meet deadlines in a fast-paced environment is required + Ability to adapt to changing demands and reprioritize as necessary is required + Ability to use good judgment and to make sound decisions is required Strong Leadership Competencies are required: + Core Leadership Competencies Include + Integrity: Demonstrating honesty, fairness and ethical behavior in all actions + Trustworthiness: Building relationships and maintaining trust through reliability and consistency + Communication: Clearly conveying information and actively listening to others + Teamwork: Collaborating effectively with others to combine diverse perspectives and expertise to achieve common goals + Decision-Making: Making informed choices that consider diverse perspectives and potential outcomes while adjusting to new situations and challenges with flexibility + Innovative Thinking: Objectively analyzing information to conceive new ideas and possibilities while evaluating the feasibility and potential impact of new ideas + Proficiency with computer skills including Microsoft Suite products (MS Word - Intermediate, Power BI - Intermediate, Excel - Intermediate, PowerPoint - Intermediate) is required. + Beginner proficiency with a 4GL database language (SQL) is preferred **MAJOR JOB RESPONSIBILITIES** + This position will provide strategic reporting, analysis, and oversight for Regulated Business Lines in the Resource Management Organization. + Develop presentations as needed for various projects and requests in support of Resource Management + Facilitate leadership project and planning meetings, including presentation materials, as necessary + Support/lead special projects and serve on committees as requested + Collaborate with the Forecasting team to ensure resource and workload needs are inclusive of company objectives + Test and troubleshoot system issues and new technology implementations to ensure critical functionality is available + Coordinate onsite activities for mass outage instances to ensure an effective resource plan is in place + Provide after-hours duty supervisor support for Resource Management + Establish and maintain strong working relationships with Project Managers, Business Operations, various leadership team members, support functions, and other key stakeholders in support of the Resource Management organization **BEHAVIORAL ATTRIBUTES** + Effectively support a diverse work group and create an engaging work environment by communicating a compelling vision that inspires and motivates others to achieve desired goals + Seen as a trusted team member due to depth of expertise and knowledge, confidence, decision making ability, consistency, honesty, and integrity + Ability to support challenging and meaningful goals, provide timely information and feedback, and courageously address business performance issues quickly + Build and establish effective relationships/partnerships, across functional boundaries and externally to engage the entire company to support net income + Promote a high level of cooperation between work groups to create a positive and productive atmosphere in the organization. + Push to develop new skills and abilities in support of organizational goals and to increase organizational efficiency. + Ability to effectively support change in an intensely competitive and dynamic business environment **About Southern Company Gas** Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com . Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 13494 Job Category: Data Analytics Job Schedule: Full time Company: AGL Services Company