About this role:

Wells Fargo is seeking a Business Relationship Support Specialist - Team Lead in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Be accountable for a complex portfolio of customersShare leadership role with managers to oversee a portfolio of accountsIdentify opportunities for process improvements within the portfolioReview and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolioVerify compliance and report identified issues for resolutionMake decisions on complex customer issuesPartner with managers to resolve issues and provides status updates on implementationsDevelop expertise in the policies, procedures, and compliance requirementsHandle complex customer issues which include escalation and resolutionLead team and serve as a subject matter expert for the departmentCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Treasury Management product knowledge and experienceStrong telephone etiquette skillsStrong leadership skills, including initiative, accountability and the ability to inspire and motivate othersAbility to act as an extension of management supporting the broader team, leading escalations and managing partner relationshipsAbility to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders.Ability to lead, train & mentor others on the teamAbility to navigate multiple computer systems, applications, and utilize search tools to find informationIntermediate Microsoft Office skillsStrong analytical skills with high attention to detail and accuracyExcellent verbal, written, and interpersonal communication skillsEffective organizational, multi-tasking, and prioritizing skillsAbility to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are importantAbility to work in a fast-paced deadline driven environment

Job Expectations:

​Position hours are Monday - Friday 9:00 AM - 6:00 PMThis position currently offers a hybrid work scheduleSpecific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

801 Walnut Street - Des Moines, IA 50309

Posting End Date: 

5 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.