Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Follows standardized processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediaries. Responds to immediate requirements within procedure. Uses standard administrative techniques to co ordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Technical knowledge is limited to some products and or processes.

KEY TASKS AND RESPONSIBILITIES
• Ensure completeness of insurance documentations - KYC
• Prepare Renewal lists and process renewal notices
• Premiums Processing
• Process underwriting documentations
• Prepare policy documents/ contracts
• Respond to inter departmental queries and complaints in a timely manner
• Assist in credit control by ensuring no unpaid business is not booked
• Membership Management- Deletions, additions, member lists and deactivation
letters.
• Preparation of Medical cards, activation, deactivation and issuance

SKILLS AND COMPETENCIES
• Attention to detail and accuracy
• Good communication skills
• Ownership & Commitment
• Customer Focus
• Honesty and integrity
• Good assessment and analytical skills
• Ability to work with cross functional teams.
• Ability to meet strict deadlines.
• Proficient with Microsoft Office Suite or related software
• Strong analytical, data and reporting skills.

KNOWLEDGE & EXPERIENCE
• A degree in Actuarial Science or Business-related field
• Entry level
Confidential

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and
adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related
policies, procedures, and process requirements within Old Mutual and its subsidiaries.
This includes execution of customer due diligence processes, ensuring compliance
with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due
diligence, and maintaining data quality. Additionally, the role involves identifying and
monitoring potential AML, Sanctions, or Compliance breaches and unusual activities,
and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Competencies

Education

Closing Date

12 August 2025 , 23:59

The Old Mutual Story!