Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Reporting to the Business Processing corporate Supervisor, the incumbent will optimally carry out corporate business processing in the department and ensure that customer standards are met.

KEY TASKS AND RESPONSIBILITIES

Ensure completeness of insurance documentations – KYC. These will include accurate details in the proposal forms, fully filled Group application form, COI, CR12, PIN Certificates and checklistsPremiums Processing for schemes in the system as per the provided quote ensuring it is tallying with the manual invoice shared with the clientProcess underwriting documentation. Ensuring that all introduced schemes have been reviewed and approved by the underwriterRespond to inter departmental queries and complaints in a timely mannerSupport the credit control team in adhering to their policies and proceduresMembership Management- Deletions, additions, member lists, deactivation letters etc. Always ensuring that you have instructions from the scheme contact personPreparation of Virtual Medical cards, activation, deactivation.New medical scheme set ups- Ensuring you have received the member list, underwriting summary, and instructions to proceed with onboarding of the scheme.Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.Maintaining and updating the renewal tracker, card tracker and uploading of documents in share point.Provide excellent and prompt customer service for maintenance of a positive reputation for the business.

SKILLS AND COMPETENCIES

Sound Technical Underwriting skills.Intensive and extensive product knowledgePeople Management and Overall Managerial SkillsGood analytical skillsCustomer service skillsGood Communication SkillsComputer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE

Minimum 2 years’ experience.

QUALIFICATIONS

Degree in insurance or business related.Professional qualifications (CII or IIK) or good progress

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Competencies

Education

Closing Date

12 August 2025 , 23:59

The Old Mutual Story!