Business Process Owner - (Outbound Sales)

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

 

In this role, you will be leading the operational design, implementation, and optimization of our outbound sales engine.

What you’ll be doing: 

 

Design and implement lead management workflows, including scoring, routing, and attribution Manage campaign logic and segmentation to maximize conversion and pipeline generation Ensure CRM and outbound tools (e.g. Salesforce, Make, Sidekick) are properly configured, integrated, and aligned with team goals Support the rollout of new processes and automation in collaboration with the Outbound Growth Lead
Serve as the team’s go-to expert on outbound operations, driving adoption, maintaining clear documentation, and continually optimizing for performance

What we’re looking for: 

 

5+ years of relevant experience (with at least 3 in project management, marketing automation, or business consulting) Proven track record improving sales processes and workflows across large, multidisciplinary teams (300+ stakeholders) Hands-on experience with a range of tools (CRM, no-code automation, and AI) and evaluating their business impact Ability to collaborate with technical teams, define requirements, and follow up on delivery, alongside strong data analysis skills (SQL, Snowflake, Salesforce reports) Fluency in English (additional French, Italian, German, or Spanish is a plus) and advanced Excel expertise

Why you should join SumUp: