Eaton’s ES AMER ESS division is currently seeking a Business Process Owner. This is a remote position for candidates currently residing in the United States and located within a 50-mile radius of any Eaton facility. Relocation is not provided for this role. Active-Duty Military Service member candidates are exempt from the geographical limitation. The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. **What you’ll do:** Job Summary "As a part of its' digital productivity strategy, the Electrical Engineering Services & Systems Division (EESSD) invested into Salesforce Field Service and other Enterprise Systems to drive consistency w/n a distributed workforce and increase capacity in support of anticipated rapid growth. The Business Process Owner serves as a key member to executing that strategy by serving as the primary liaison between Operations and IT with two primary objectives, (1) support the deployment of Enterprise Systems w/n EESS and (2) deliver enhancements and/or new system capabilities to the business to drive increased capacity, efficiencies and/or revenue. Equally important, this role is responsible for providing a high-level of user support through the creation of training documentation and/or conducting training sessions, capturing and communicating best practices and being highly engaged in any other support processes designed to build organizational capability of Enterprise Systems throughout the division." Job Responsibilities "Essential functions of this role include: • Identify and document business requirements and anticipated business benefits through collaboration with business stakeholders and super users through various activities which could include, but not limited to, value stream mapping / process mapping, interviews, process walks / observations • Responsible for managing assigned user stories (business requirements) from creation through development. This includes - documenting business requirements in the format of a user story - prioritizing user stories based on anticipated value the functionality will deliver to the business - working with Business Process Owners to globally align on business requirements to drive standardization and mitigate risk in a shared tool - working with IT Product/Capability Owners, Business Analysts, Architects and Developers to refine & groom user stories in order to get the user story to a state where the requirement is ready for development - testing functionality and validating the development of the user story in a test environment to ensure business requirements are met • Build a personal strong understanding of Eaton Enterprise System functionality (e.g. Salesforce, SAP, Configuration / Quoting Tools, Vista, Oracle, UKG Dimensions, etc.) to ideate on how business processes can be improved and/or business problems solved • Support the development of training documentation (e.g. work instructions, presentations, videos, etc.) and/or the delivery of training for new users • Be responsive to requests for support from existing users through engagement in our various support mechanisms including, but not limited to, Viva Engage, MS Teams, enhancement request process • Work with other EESS business units to develop deployment and training plans to support implementation of Eaton's Enterprise Systems" **Qualifications:** **Basic** Bachelors degree from an accredited institution with minimum 5 years work experience OR 10 years of experience without a Bachelors degree 2 years of field service operations experience **Preferred** Bachelors degree from an accredited institution 5 years experience in services, sales, or manufacturing of electrical distribution products "Experience with Lean methodologies Experience with Agile software development approaches Experience with agile project management tools such as Atlassian Jira or Microsoft Azure Experience with Salesforce Field Service Experience with SAP Experience leveraging the change management methodologies such as ADKAR" **Skills:** Strong knowledge of field service operations "Be a champion of change Displays passion for continuous improvement and solving complex problems leveraging digital tools Ability to listen and empathize with users while delivering transparent communication Strong communication and presentation skills to drive effective understanding of content Ability to gets results through others by partnering and collaborating w/ various stakeholders internal and external to EESS Comfortable with managing through ambiguity " **The application window for this position is anticipated to close on February 10, 2026.** We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.