About this role
As the Business Process Management Lead, you will be responsible for overseeing the business process architecture and methodology for monitoring process performance.
This includes mapping process dependencies and handovers, standardising process documentation, supporting process managers in understanding their responsibilities and supporting process changes and new process implementations.
The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management.
What you’ll do
You will set the standards on defining, documenting and monitoring the various processes across the UK Business while identifying areas of improvement and supporting the business to remain well managed as processes change.
Specifically, you’ll be responsible for …
Business Process Architecture: Define and manage the overall structure and standards for business processes within the organisation, including updates and adherence to established frameworks. Identifying handovers and dependencies between processes within the business
Process Documentation Standardisation: Develop and implement standardised approaches for documenting all operational processes to ensure consistency and clarity.
Process Manager Support: Provide guidance and support to process managers to ensure they understand their responsibilities and are equipped to effectively manage their processes.
Process Change and Implementation: Facilitate and support the implementation of new processes and changes to existing ones, ensuring smooth transitions and effective adoption.
What were looking for
Experience in mapping individual processes and broader process architecture
Experience managing either risk or process programmes of work
Experience in finance or regulated sector
Desirable
Formal process qualifications
People leadership experience
Experience setting up new programmes of work
Where and how you'll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).