Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

A Manager of Operational Excellence is responsible for leading initiatives to meet Manheim’s goals of delivering great client experience and efficient operations.

This position will focus on understanding pain points & opportunities and finding solutions to standardize operational processes, tools and procedures to reduce variation across our operating locations, leading to improved effectiveness, client experience, team member engagement, and efficiency. This position will lead the delivery of these initiatives throughout the project lifecycle, articulating key objectives and business value, identifying root causes, defining the problem, designing and executing the solution, and measuring success.

In addition, this position will work directly with field and/or regional level management, other project charged groups as well as corporate leadership in support of the operating locations to ensure the operational design, readiness, implementation and success of initiatives.

PRIMARY DUTIES/KEY RESPONSIBILITES

Deliver initiative goals based on established roadmap

Lead and own small – medium (~3 month – 9 month) projects including cross-functional, geographically diverse teams and provide individual contributions

Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives

Support Operations in enforcing adoption of project goals, including documentation, playbooks, SOPs, communities of practice, and metrics, while championing change management and continuous improvement practices across operating units

Assist in design, implementation and tracking of metrics to indicate project impact

Assist in development of long-term strategic roadmaps and business cases by integrating leadership and stakeholder feedback, data analysis, industry trends, and internal insights to drive operational transformation

Build and sustain relationships with corporate stakeholders, operations, auctions, and regional teams

Facilitate cross-functional collaboration to align diverse perspectives and drive consensus on operational priorities and execution plans

Demonstrate ability to influence others by achieving buy-in from stakeholders on design and direction

Apply agile thinking and adaptive problem-solving to rapidly assess complex challenges, managing through ambiguity, and identifying the most effective path forward

Leverage internal and external networks, partnerships, and professional development opportunities to stay ahead of industry trends and bring innovative solutions to the organization

Continuously learn and apply emerging technologies, including automation and AI-driven tools, to streamline operations and enhance decision-making

Required Experience & Specialized Knowledge and skills

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field

5 + years of relevant operational excellence experience at the auction level or equivalent

Experience in process improvement design

Possess an understanding of the automotive industry; i.e., industry structures, key players, competitive dynamics, technological underpinnings

Strong analytical skills with the ability to translate data into actionable insights and strategic direction

Demonstrated bias for action and results

Must be able to proactively identify and resolve issues through analysis with proven results

Experience with business support software applications such as Microsoft Office (Word, PowerPoint, Excel) required

Demonstrated experience in agile methodologies, design thinking, or lean transformation

Experience with automation tools, digital transformation, or process digitization is a strong plus

Ability to build process flows

Proven ability to manage multiple priorities in a fast-paced environment

Ability to navigate ambiguity and conflicting perspectives to identify the most effective solutions

Possess ability to manage groups across a nationwide geographic basis

Strong consultative skills with the ability to influence and lead without authority across diverse teams

Possess ability to develop and present high-level presentations to Corporate and Auction Management

Demonstrated commitment to continuous learning and professional development

Display a positive and professional image

Highly motivated and exhibiting a strong work ethic

Excellent people, teamwork, and customer service skills

Possess clear and effective written and verbal communication skills

Ability to travel up to 25%

Other duties as needed or required

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.