Job Description About the Role We are looking for a detail-oriented, proactive specialist to take ownership of a set of operational processes and support an upcoming automation initiative. Part of your time will be dedicated to running and maintaining a key internal process, and part will be spent supporting a project aimed at moving that workflow into an automated solution. You’ll work closely with Sales, Finance, and our technical teams, acting as both an operational partner and a business analyst. You’ll receive full onboarding and ongoing support from the current process owner, who will remain available as a consulting partner throughout the project’s duration. Key Responsibilities Operational Responsibilities ● Review daily activation needs from internal systems to identify items requiring action. ● Manage an internal support channel where Sales can raise questions or issues, ensuring timely and accurate responses. ● Troubleshoot discrepancies or blockers in a customer’s activation process by coordinating with cross-functional partners. ● Contribute to the monthly reporting package prepared for auditors. ● Maintain up-to-date documentation and help identify opportunities to streamline processes. Project Responsibilities ● Serve as the business analyst for a project focused on automating a currently manual workflow. ● Work closely with the technical team to refine requirements, clarify use cases, and support solution design. ● Prepare UAT test plans and cases, execute testing, and document results. ● Track risks, dependencies, and progress to ensure the project aligns with operational realities. What You Bring ● Strong attention to detail and a high level of reliability in daily operational tasks. ● Clear communication skills and comfort working with Sales and technical teams. ● Experience in business analysis, operations, or process improvement, familiarity with UAT planning and execution is welcome. ● Comfort working with documentation and collaboration tools such as Confluence, Miro, and shared knowledge bases. ● Ability to visualize and describe processes using BPMN or similar business process modeling techniques. ● A structured, ownership-driven mindset with a habit of organizing information and decisions so others can easily follow. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Mid level experience working as a Business Analyst - Someone that has strong attention to detail - Experienced in testing features, ideally to Sales - Salesforce experience - Experience working with enterprise level contracts