As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Purpose of the position

 

The Business Process Analyst plays a key role in identifying opportunities for process optimisation and automation across the organisation. This role bridges business and technology by analysing, designing, and documenting business processes, ensuring that requirements are well defined for RPA and other digital transformation initiatives. The analyst also manages and maintains the organisation’s process documentation to ensure accuracy, consistency, and accessibility for stakeholders.

 

Main tasks and responsibilities

 

Responsible for process documentation management - create, update and audit process documentation (work instructions and flowcharts, VSM) Analyse, document, and model business processes using BPMN and other methodologies. Identify opportunities for process improvement, standardisation, and automation (including RPA). Prepare high-quality process documentation, business requirements, and solution design for automation projects. Manage and maintain process documentation, ensuring processes are up to date, consistent, and aligned with business needs. Collaborate with RPA developers and IT teams to ensure smooth delivery of automation solutions. Identify and validate relevant data sources, including databases and SAP, to support automation and reporting. Act as a liaison between business stakeholders and technical teams, ensuring clarity and alignment of requirements. Support the implementation of new processes and monitor performance to ensure expected benefits are achieved. Contribute to knowledge sharing and best practices within the organisation. 

 

What you’ll need to succeed

 

Education:

Relevant and completed education in process development/ engineering/ quality

 

Experience:

Previous experience as process expert, consultant role or similar Successfully tracked development and implementation of the processes min. 5 years experience Familiar with ERP systems 

 

Competencies:

Exceptional interpersonal skills Project management and change management basics, Strong analytical and problem-solving skills with a structured approach. Proficiency in BPMN and process mapping tools. Experience with SAP (navigation, data structures, process knowledge). Understanding of RPA technologies and process automation principles. Ability to gather, analyse, and document business and technical requirements. Experience in managing process documentation repositories (governance, version control, consistency). Familiarity with databases, data structures, and data analysis techniques. Excellent communication and stakeholder management skills across different levels of the organisation. Strong command of English (written and spoken). 

 

Systems and tools 

SAP Data Analytics tools (ie. BigQuery, Looker Studio) MS Office, Google platforms Process documentation related tools (ie. Visio, other similar) Salesforce (optional) 

 

Language skills:

English requirement: advanced 

 

You will be part of

 

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

 

Interested to join?

 

If you are excited about this opportunity, please submit your application in English.

 

 

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com