Job Title: Business Partner - Specialist, Customer Success Job Description Job Description **You Have:** + 2+ years of experience working in a customer service + Prior success in achievement of personal and team sales quota/goals + Experience in high-volume calling + Experience learning new technology and data + Process orientation and ability to follow call scripts + Problem solving skills + Excellent knowledge of MS Office programs + Experience working with Salesforce.com or similar CRM + Experience or willingness to work from home **You Will** + Manage high volume of customer contacts and communications through phone and email each day + Use contact search and productivity tools to verify contact information is accurate + Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion + Develop a level of product knowledge to speak intelligently to customers and address specific objections + Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems + Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" + Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage + Work with teams and management to promote a positive customer experience **Our Benefits/Perks:** + Health Insurance with Dental Coverage for Employees + Paid Time off + Bereavement Leave + Life Insurance + Group Personal Accident Program + Employee Assistance Program + Rewards and recognition programs + Wellness Incentive Program + Learning and Development Programs Location: PHL Makati City - Ayala North Exchange Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**