Typical Accountabilities:
• Build strong relationships with stakeholder groups, developing a deep understanding of the short-term and long-term business direction.

• Assess and prioritise requirements in line with IT strategy.

• Develop and maintain the customer account plan, including accurate customer forecasting, demand planning and effective delivery of the plan

• Develop business impact assessment, identifying risks and issues that may affect current and future business units and roles, and create business readiness plan

• Develop and maintain performance metrics and proactively identify areas for improvement

• Present and gain commitment to IT initiatives, using specialist knowledge to gain commitment to established or new IT services

• Work collaboratively with:

• IT Strategy, Planning & Innovation, Architecture, Portfolio Management and Project/Programme Management functions to agree the future shape of proposed solutions and manage business expectations of outcomes

• Business representatives and IT to conducting high-level investigations on requirements specifications and feasibility studies to advise on practicability of alternatives marrying up technical limitations with operational realities

• Other customer area Business Relationship Managers to create alignment and identify cross-business innovative opportunities

• Portfolio Managers and solution delivery leads to initiate projects, clearly define scope and monitor the delivery of project value compared to the promised benefits

• Customer Service function to ensure the IT services plans are established for the customer group and are operating effectively


Typical People Management Responsibility (direct / indirect reports):
• Approximate number of people managed in total (all levels) - 0
• Matrix Manager – (projects/dotted line)

What is the global remit? (how many countries will the role operate in?):
• Another country
• Own country

Education, Qualifications, Skills and Experience:


Skills and Capabilities:
• Essential: Strong verbal and written communication skills; Good influencing, networking and team working skills; High level awareness of developments in the Information Technology marketplace; Skills in planning, change management and problem solving; Ability to negotiation expectations with complex groups; Ability to interpret and communicate technical information into business language and vice versa; Ability to articulate the benefits of innovative solutions aligned to the business area and organisation
• Desirable: Ability to work well in and across diverse global teams; Ability to partner and work in a matrix organisation

Key Relationship to reach solutions:
• Internal (to AZ or team): Global Strategy / Portfolio Managers; Domain and solution architects; Business analysts; Solution Delivery Managers; Customer service groups; Group system owners/steering groups
• External (to AZ): Peers in other pharma companies and other industries

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.