• Proactively monitor availability and performance of the (client) network and infrastructure using various tools.
• Respond to alerts, incident tickets and email requests presented to Network Operations
• Work as first level escalation for NOC 1
• Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
• Perform daily routines and tasks as required
• Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures
• Accurately document all issue details in appropriate ticket or notification tools
• Assist in communication and notification of major events to internal teams
• Assist with modification and creation of standard operating procedures
• Ensure appropriate communication occurs between shifts
• Additional duties and responsibilities as required

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